Privacy & Cookies
Privacy is a human right and here at Pexa we will take care your data as if it were our own. For this reason, we are going to explain in this public statement how we manage such data. It will apply for all our website's visitors as well as those who contact our support team or request a hacking service.
1 Data we collect
We only collect and store in our database data that is essential for the proper performance of our website as well as for statistical analysis and security. This is limited to:
- Visitor's country.
- Type of device.
- Browser used.
- Screen size.
This information is stored anonymously and it is impossible to relate it to a particular user or person.
It is important to mention that we never store the IP address of any visitor nor any information that is considered sensitive or personal or that could, in any way, identify a person.
We will also store information about a visitor's permanence time on our website as well as the pages they have viewed. All these data are merely statistical and helps us determine which services are the most and least demanded, which countries visit us the most, and what type of device the people who visit us use. This way, we can make changes to our services, adapt our website to the most used devices and focus our advertising campaigns in the countries with the highest demand. Briefly explained: it helps us improve our website performance and the quality of our services, which will be reflected in a good experience for our clients.
2 Data storage
Collecting information doesn't mean storing it. Depending on each situation and the way you are using our website, we may collect some data to execute security analysis on the fly, but without storing it. In this case, your data never leaves your own browser/device.
The collected and stored data will remain on our database for a reduced period of time.
The first day of each month, we permanently delete all details and keep in place only the general statistical conclusions for the month (ie. countries that have visited us the most), which are maintained in our system for a period of 12 months.
Our next data deletion is scheduled for January 1st, 2024.
Cookies are tiny files that your own browser stores on your own device. Thanks to the cookies, it is possible to keep a session started or to remember particular settings such as colors, graphic settings or languages. They are also commonly used by big companies for tracking people across websites and advertising purposes. However, this is not our case.
- Statistics. As said in Point #1, we store some information for statistical reasons, however, we do not store any identifiable data (such as an IP Address). For that reason, in order to separate one visitor from the other, we create an anonymous ID and store it in a cookie. This ID is constantly changed in order to avoid the same ID to be used multiple times with one person (which could lead to some kind of traffic analysis). Besides, it doesn't have any meaning, it's just a string of random characters that help us organize statistical data without puting our visitor's privacy at risk.
- Language. Our website is available in different languages. By default, we will display our website in the same language in which the visitor's browser is configured, or in English if the browser is configured in a language to which we don't have a translation. However, each visitor may change their preferred language and, in that case, we may use a cookie to remember the language selection.
- Currency. We support several different currencies. When we show service prices, we try to use each visitor's local currency, or US. Dollars as a default currency in case we don't support our visitor's local one. However, they may select a different one. In this case, we use a cookie to remember that selection.
- Orders. When a customer creates an order on our website, they are able to track it in order to see its current status and latest news. When logging in to an order, we will create a cookie to maintain the session open. Nobody will be able to read that data as everything will be encrypted. This cookie will be erased once the order has been finished.
Our website is also free of third-party cookies and code, such as: Google Analytics, Facebook Plugins, Zendesk Support, and others. Every single line of code of our website has been written by us and it is managed on our own servers.
4 Contact by Telegram
Telegram is the safest communication method because it's a popular and open source app that lets us set our own end-to-end encryption algorytms, following state-of-the-art cryptographic procedures added to our own experience and particular knowledge.
All messages that are sent and received to and from our Telegram username will remain stored only as long as it is justified to store them. As soon as our support is over or we no longer receive a response from the client, we proceed to permanently delete all messages.
Telegram allows both parties to manage a conversation. This means that a customer won't need to rely on us for the removal of such a conversation as they will be able to delete any particular message or even completely erase the conversation at any given moment. We kindly request not to do this if an order is currently in progress, as we may need to check or validate any information that we may have talked or agreed through the chat.
When someone place an order for a hacking service with us, we will collect and store only information that is related to their order. This is limited to the order details (i.e. what the customer asked for) and a contact Telegram username, in case the client has placed the order through Telegram. We will store this information while the order is in progress. As soon as it has been completed, it won't make any sense to continue storing this information, so we will proceed to erase all records. It means that no one, not even us, will know what we did or for whom.